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SHOP
POLICY

Effective Date: 15/06/2025

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At Yivez, I’m dedicated to providing you with high-quality products and a smooth shopping experience. Below are the policies regarding order processing, shipping, and other important details. Please review them before making a purchase.

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Processing Time

The time required to fulfill an order typically varies between 1-2 business days. The specific processing time for your order will be shown at checkout and in your order confirmation email.

Estimated Shipping Time

I ship orders using USPS, UPS, DHL, Royal Mail, and Asendia, depending on the destination.

  • Within the United States: Estimated delivery in 3-5 business days after processing.

  • International Orders: Estimated delivery in 2-3 weeks after processing, depending on the destination and customs procedures.

Please note that shipping times are estimates and may vary due to factors beyond my control, such as customs delays for international orders. Once your package is marked “delivered” by the carrier, it is considered delivered for the purposes of refunds and cancellations.

Shipping FAQ

  • Do you ship internationally?
    Yes! I ship worldwide to most countries. If you have questions about whether I ship to your location, please reach out.

  • Accurate Shipping Address:
    Buyers are responsible for providing an accurate and up-to-date shipping address. If you need to change your shipping address after placing an order, please contact me as soon as possible. However, if your shipping label has already been created, I may not be able to change it. In such cases, please contact the carrier (USPS, UPS, DHL, Royal Mail, or Asendia) with your tracking number to reroute your package.

  • Undelivered Packages Due to Incorrect Address:
    If an item is returned to me due to an incorrect shipping address, the buyer will be responsible for covering the additional shipping cost to resend the item. Please contact me for assistance.

Customs and Import Taxes

For international orders, buyers are responsible for any customs duties, import taxes, or additional fees that may apply. These charges are not included in the product or shipping costs, and I am not responsible for any delays caused by customs.

Returns, Exchanges, & Cancellations

Your satisfaction is my priority. I gladly accept returns, exchanges, and cancellations under the following conditions:

  • Returns & Exchanges: Please contact me within 14 days of delivery. Items must be returned in their original, unused condition.

  • Cancellations: Please request a cancellation before the item has shipped.

  • Incorrect or Damaged Items: If there is an issue with your order, contact me within 7 days of delivery for a prompt resolution.

Contact Information

If you have any questions, you can also reach me directly through the chat feature on my website for quick assistance

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For more info visit my Support or FAQ page.

 

Regards,
Jimmy at Yivez

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